Privacy Policy

1. Information We Collect

We collect information you provide directly to us, as well as information gathered automatically when you use our website or services.

Information you provide directly:

• Name, email address, phone number, and business information submitted through our contact, opt-in, or inquiry forms
• Mobile phone number when you opt in to receive SMS communications
• Communications and correspondence you send to us
• Business details provided during onboarding or consulting engagements

Information collected automatically:

• IP address, browser type, operating system, and referring URLs
• Pages visited, time spent on pages, and clickstream data
• Cookie identifiers and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve our marketing and automation consulting services
• To send you SMS messages you have opted in to receive, including service notifications, reminders, and marketing messages
• To send marketing emails and newsletters relevant to our services
• To respond to inquiries and provide customer support
• To analyze website traffic and usage through Google Analytics
• To comply with legal obligations and enforce our Terms of Service
• To detect, prevent, and address fraud or security issues

3. SMS Communications & Your Data

When you provide your mobile phone number and opt in to receive text messages from 2xWin, we collect and store your phone number and consent record for the purpose of sending you SMS communications.

Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information only in the following limited circumstances:

Service Providers: We work with trusted third-party platforms that process data on our behalf to help us deliver our services:

• SmartSuite — Our CRM and database platform used to store and manage client and contact records. SmartSuite Privacy Policy
• Twilio — Our SMS delivery provider used to send and receive text messages. Twilio Privacy Policy
• Google Analytics — Used to analyze website traffic and usage patterns. Google Privacy Policy
• Email Service Provider — Used to send marketing and transactional emails on our behalf.

Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of 2xWin, our clients, or others.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change.

5. Cookies & Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze how visitors use our site.

Types of cookies we use:

• Essential cookies — Required for the website to function properly
• Analytics cookies — Used by Google Analytics to collect anonymized data about site traffic and user behavior
• Marketing cookies — May be set by third-party advertising platforms (such as Meta/Facebook) if you arrive via an ad

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. To opt out of Google Analytics tracking, you can use the Google Analytics Opt-out Browser Add-on.

6. Email Communications

If you provide your email address through our website or services, we may send you marketing emails, newsletters, and service-related updates. Every marketing email we send includes an unsubscribe link. You may opt out of marketing emails at any time by clicking "Unsubscribe" in any email or by contacting us directly at fb@2x-win.com.

Opting out of marketing emails does not affect transactional or service-related communications necessary for your account or engagement with us.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

SMS opt-in records and consent documentation are retained for a minimum of 4 years in accordance with TCPA compliance best practices.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our third-party service providers are selected in part based on their security practices and are contractually required to handle your data securely.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access — Request a copy of the personal information we hold about you
• Correction — Request that we correct inaccurate or incomplete information
• Deletion — Request that we delete your personal information, subject to legal retention requirements
• Opt-Out of SMS — Text STOP to any SMS message we send you
• Opt-Out of Email — Click the unsubscribe link in any marketing email
• Do Not Sell — We do not sell your personal information

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of your rights, please contact us using the information in Section 11.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: